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November 19, 2018
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CONTRACTS

VZ Core

AT&T MOBILITY

AVAYA

SUPER MEDIA-"IDEARC"

FRONTIER

Frontier Health Reimbursment Account letter
Posted On: Nov 05, 2018

There are still members in our Local that still have money left in their HRA account. Those individuals should have received the following email on 11/1/2018, along with these attachments. You are not required to do anything, this is just a heads up.

On January 15, 2015, Frontier funded $850 into a Health Reimbursement Account for current employees at that time. You have been identified as still having funds in that account.

Please note that that if you maintain a positive balance in your HRA that is less than $50 as of December 31, 2019, such amount will be forfeited. In addition, to the extent that you maintain a positive balance in your HRA of any amount as of December 31, 2020, such amount will be forfeited.

 You must file any claims for eligible expenses by June 30th of the year following the year in which the eligible expense was incurred. Claims filed after June 30th of the year following the year in which the expense was incurred will not be paid. 

Healthcare Reimbursement Account (HRA) Frequently Asked Questions (below and attached):

Q1.   What expenses are eligible expenses for use of the HRA? 

A.           The HRA can be used to pay eligible expenses incurred by you or your eligible dependents, providing those expenses are not reimbursed by another health care plan or program.  IRS guidelines determine what is eligible and ineligible. 

Some examples of eligible health care expenses include:

                      Copays

                       Amounts paid towards deductibles or coinsurance

                     Prescription drugs

                     Vision expenses (e.g. eye exam, eye glasses, and contact lenses)

                     Dental and orthodontia expenses

                     Medical supplies and equipment (e.g. bandages, crutches, and diabetic supplies)

          For guidance on eligible and ineligible expenses, login at www.frontierbenefitscenter.com.

          Under Spending Accounts on the red tool bar, select Flexible Spending Accounts.  

At the bottom of the page, click on View Self Service.

          Under Tools & Support, click on IRS Publication 502 Eligible and Ineligible FSA Expenses.  (Also attached here.)

          You may also contact the Frontier Benefits Center at (855) 387-2887 for help determining eligible and ineligible expenses. 

Q2.   My HRA debit card was misplaced, stolen, or not received.  How do I get a replacement debit card?

A.      Login at www.frontierbenefitscenter.com.

          Under Spending Accounts on the red tool bar, select Flexible Spending Accounts.  

At the bottom of the page, click on View Self Service.

          Under Profile, select Banking/Cards. 

          Under Debit Cards, the Effective Date is the date your card was issued. You can Report Lost/Stolen (card with new number will be issued) or Order Replacement (new card with same number will be issued). 

          You can also call the Frontier Benefits Center at (855) 387-2887 to request a replacement debit card.

Q3.   I paid an eligible expense directly to a provider (doctor, pharmacy, dentist, etc.) rather than using the debit card.  Can I file a claim to be reimbursed?

A.      Yes, you can file a claim for reimbursement electronically, by fax or by mail.

          Login at www.frontierbenefitscenter.com.

          Under Spending Accounts on the red tool bar, select Flexible Spending Accounts.  

At the bottom of the page, click on View Self Service.

To file via the website, from the Home page, under I Want To…, select File A Claim and follow the instructions to Create Reimbursement.  To use this method, your supporting documentation must first be saved to your computer (ex. by scan or see Q7 for steps to download Explanations of Benefits to your computer via the Plan Administrator websites.)

          To file by fax or mail, under Tools & Support, select Frontier FSA-HRA Reimbursement Claim Form.  (Also attached here.)  Print and complete the form.  Fax or mail it along with supporting documentation to the fax number/address provided at the bottom of the form. 

          If you have questions on filing a claim for reimbursement, call the Frontier Benefits Center at (855) 387-2887. 

Q4.   I tried to use the debit card and it was declined even though I still have an available balance.  Why was it declined?

A.      Your debit card may have been temporarily suspended because documentation was required, but not provided, to substantiate that a previous expense was an eligible expense.  Once sufficient documentation is provided (or repayment is made), the status of your debit card will be changed back to active.

          To determine if documentation is needed, login at www.frontierbenefitscenter.com.

          Under Spending Accounts on the red tool bar, select Flexible Spending Accounts.  

          At the bottom of the page, click on View Self Service.

          Review the Message Center or, under Statements & Notifications, review Receipt Reminders. 

         

You may also call the Frontier Benefits Center at (855) 387-2887 to determine why your debit card was declined. 

Q5.   Why do I sometimes have to send documentation?

A.      In most cases when the debit card is used, the information to support that the expense qualifies as an eligible expense under IRS guidelines is transmitted.  When the information is not transmitted, you will need to provide supporting documentation, such as an itemized receipt or Explanation of Benefits (EOB).  Documentation must include the patient’s name; provider name; date of service/purchase; description of the service or product name; and amount of expenses incurred.

Q6.   How do I provide documentation to support that an expense is an eligible expense?

A.      To provide HRA documentation, login at www.frontierbenefitscenter.com

Under Spending Accounts on the red tool bar, select Flexible Spending Account.

At the bottom of the page, click on View Self Service.

To identify the expense(s) for which documentation is required, review the Message Center or, under Statements & Notifications, select Receipt Reminder

To provide documentation via the website, under Dashboard, select the claim and Upload Receipts.  To use this method, your documentation must first be saved to your computer (ex. by scan or see Q7 for steps to download Explanations of Benefits to your computer via the Plan Administrator websites.)

To provide documentation by fax or mail, send a copy of the Receipt Reminder letter along with supporting documentation to the fax number/address on the Receipt Reminder letter.  

          Call the Frontier Benefits Center at (855) 387-2887 for help on providing documentation. 

Q7.   Where can I find an Explanation of Benefits?

A.      To get Aetna Medical or Dental EOBs—

o  Login at www.aetna.com;

o  Under Claims, select Explanation of Benefits;

o  You can Print or Download the EOBs.  If you download the EOB, you’ll be able to upload it on the HRA website, if needed.

To get Anthem Medical EOBs—

o  Login at www.anthem.com;

o  Under Claims, select View EOB;

o  You can Print or Save the EOBs.  If you Save the EOB, you’ll be able to upload it on the HRA website, if needed. 

To get Metlife Dental EOBs—

o  Login at www.metlife.com/mybenefits;

o  Scroll down to Preferred Dentist Program and select Explanation of Benefit under Recent Claims;

o  You can Print or Download the EOBs.  If you download the EOB, you’ll be able to upload it on the HRA website, if needed.

To get your prescription receipts (this works even for prescriptions purchased at a pharmacy)—

o  Log on to ExpressScripts.com;

o  Under Manage Prescriptions go to View Rx History & Balances;

o  You can Change date range to narrow the search and displayed information;

o  Print this page. 

You may also contact the Plan Administrator to request an Explanation of Benefits.

Call me if you have questions or issues relating to the HRA or other Benefits.

Thanks

Christy Hayhurst

Frontier-CWA Healthcare Benefits Coordinator

TAC Coordinator and ACFC Coordinator

Toll Free – 855-351-4856

Office – 304-424-9586

Fax – 304-424-9567


 
 
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